Hello
when i open skypeapp i see the skype logo screen then the app crash and return to desktop with no errors
but i check the event log viewer and here is the log
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-AppHost" Guid="{98E0765D-8C42-44A3-A57B-760D7F93225A}" />
<EventID>126</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>8</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000000001</Keywords>
<TimeCreated SystemTime="2014-05-12T16:55:48.458826300Z" />
<EventRecordID>6</EventRecordID>
<Correlation />
<Execution ProcessID="748" ThreadID="2244" />
<Channel>Microsoft-Windows-AppHost/Admin</Channel>
<Computer>HeNNo-PC</Computer>
<Security UserID="S-1-5-21-2912345420-3162785192-[removed for privacy]-1001" />
</System>
- <UserData>
- <WWAUnhandledApplicationException xmlns="http://manifests.microsoft.com/win/2005/08/windows/wwahost/events">
<DisplayName>Skype</DisplayName>
<ApplicationName>App</ApplicationName>
<AppUserModelId>Microsoft.SkypeApp_kzf8qxf38zg5c!App</AppUserModelId>
<PackageFullName>Microsoft.SkypeApp_2.8.0.1001_x86__kzf8qxf38zg5c</PackageFullName>
<ProcessId>748</ProcessId>
<ErrorType>WinRT error</ErrorType>
<ErrorDescription>The specified module could not be found.</ErrorDescription>
<DocumentFile>/default.html</DocumentFile>
<SourceFile>ms-appx://microsoft.skypeapp/js/log.js</SourceFile>
<SourceLine>19</SourceLine>
<SourceColumn>3</SourceColumn>
<StackTrace>ms-appx://microsoft.skypeapp/js/log.js:19:3 log(string) ms-appx://microsoft.skypeapp/js/diagnostics/perfTrack.js:15:17 init() ms-appx://microsoft.skypeapp/js/application/bootstrapper.js:579:9 bootstrap() ms-appx://microsoft.skypeapp/js/default.js:8:9 Anonymous function() ms-appx://microsoft.skypeapp/js/default.js:1:2 Global code</StackTrace>
</WWAUnhandledApplicationException>
</UserData>
</Event>
i tried the update in the following link
http://support.microsoft.com/kb/2902892
but the windows not allowed
how could i resolve this problem ?
Regards,
when i open skypeapp i see the skype logo screen then the app crash and return to desktop with no errors
but i check the event log viewer and here is the log
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-AppHost" Guid="{98E0765D-8C42-44A3-A57B-760D7F93225A}" />
<EventID>126</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>8</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000000001</Keywords>
<TimeCreated SystemTime="2014-05-12T16:55:48.458826300Z" />
<EventRecordID>6</EventRecordID>
<Correlation />
<Execution ProcessID="748" ThreadID="2244" />
<Channel>Microsoft-Windows-AppHost/Admin</Channel>
<Computer>HeNNo-PC</Computer>
<Security UserID="S-1-5-21-2912345420-3162785192-[removed for privacy]-1001" />
</System>
- <UserData>
- <WWAUnhandledApplicationException xmlns="http://manifests.microsoft.com/win/2005/08/windows/wwahost/events">
<DisplayName>Skype</DisplayName>
<ApplicationName>App</ApplicationName>
<AppUserModelId>Microsoft.SkypeApp_kzf8qxf38zg5c!App</AppUserModelId>
<PackageFullName>Microsoft.SkypeApp_2.8.0.1001_x86__kzf8qxf38zg5c</PackageFullName>
<ProcessId>748</ProcessId>
<ErrorType>WinRT error</ErrorType>
<ErrorDescription>The specified module could not be found.</ErrorDescription>
<DocumentFile>/default.html</DocumentFile>
<SourceFile>ms-appx://microsoft.skypeapp/js/log.js</SourceFile>
<SourceLine>19</SourceLine>
<SourceColumn>3</SourceColumn>
<StackTrace>ms-appx://microsoft.skypeapp/js/log.js:19:3 log(string) ms-appx://microsoft.skypeapp/js/diagnostics/perfTrack.js:15:17 init() ms-appx://microsoft.skypeapp/js/application/bootstrapper.js:579:9 bootstrap() ms-appx://microsoft.skypeapp/js/default.js:8:9 Anonymous function() ms-appx://microsoft.skypeapp/js/default.js:1:2 Global code</StackTrace>
</WWAUnhandledApplicationException>
</UserData>
</Event>
i tried the update in the following link
http://support.microsoft.com/kb/2902892
but the windows not allowed
how could i resolve this problem ?
Regards,